Home Fix Computers have been a loyal partner with ESET for over 10 years providing break-fix and resale services to a customer base of, primarily, home users.

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THE CYBERSECURITY CHALLENGE

Through growth of their customer base over the years the challenge of making sure their clients’ licences were renewed on time, and at their convenience, was becoming increasingly burdensome as it was manual process. Add to this the fact that many of their clients would want to renew out of office hours and sometimes would do so directly through the ESET e-Shop made it even more challenging. Despite the fact ESET would be able to identify those that did renew direct, and still make sure Home Fix Computers received their commission, it meant that a member of staff was spending many hours per month on this task.

THE CYBERSECURITY SOLUTION

For Home Fix Computers and ESET this was something that had to be much easier to manage and so, over the last year, the ESET Retention Team worked tirelessly on an automated functionality that put both the end-user client and reseller first. ESET launched the RaaS in October 2021 and began to roll out to selected partners. Home Fix Computers were one of the early adopters and things improved very quickly.

“Previously we had a staff member who would spend a good few hours each month ringing around the renewals and not managing to get hold of people – that’s now been decreased and allows that staff member to do other tasks.”