The partner is an IT services provider that supports and manages security for a range of client environments. Their IT needs center on deploying reliable endpoint protection at scale, minimizing performance impact on end users, and ensuring their team can quickly access support when issues arise.

One of the biggest differentiators for us was ESET’s support. When we call, someone actually answers—whether it’s a technical issue or a billing question.

THE CYBERSECURITY CHALLENGE

The IT team encountered deployment challenges with their previous security solution, particularly when integrating with standard remote monitoring and management (RMM) tools. These limitations complicated rollouts and slowed onboarding for new clients, creating friction for both technicians and customers.

THE CYBERSECURITY SOLUTION

The provider chose ESET for its combination of responsive technical support, straightforward pricing, and lightweight endpoint protection. Access to knowledgeable support teams was also a key differentiator.

The provider deployed ESET PROTECT Entry to secure nearly 500 endpoints, gaining modern endpoint and server protection in a streamlined, low-maintenance solution. Designed with MSPs in mind, ESET PROTECT Entry also supports a range of RMM and PSA integrations, enabling providers to align security management with their existing infrastructure and workflows.

Overall, the provider values ESET as a dependable, easy-tooperate solution that balances strong support with minimal performance impact, while continuing to evolve alongside MSP tooling ecosystems.

“Deployment has been straightforward, and once it’s in place, it just works. That reliability lets us focus on supporting our clients instead of troubleshooting the security tool itself.”