With nearly a century of experience, Lutheran Community Services Northwest (LCSNW) has earned a reputation for providing compassionate, high-quality care to more than 40,000 people annually across Washington, Oregon, and Idaho. Operating as a nonprofit, LCSNW runs 29 offices and supports over 700 end users, with a mission grounded in trust, safety, and service. To uphold this mission, having a secure and responsive IT environment is critical.

Our experience with ESET has been great. The product just works—it's reliable, easy to manage, and gives us exactly the protection we need. Our rep has been incredibly responsive and helpful every step of the way, and having real-time visibility into our environment and end user statuses has made a huge difference.

THE CYBERSECURITY CHALLENGE

LCSNW faced two key challenges: keeping enduser systems update with the latest virus definitions and managing their security environment via an onpremises server, which limited visibility and agility. These limitations posed risks to productivity and made it difficult for their lean IT team to respond quickly to threats across their geographically dispersed organization.

THE CYBERSECURITY SOLUTION

Seeking a cloud-based solution with real-time threat visibility, LCSNW selected ESET to modernize its endpoint security approach. The ability to deliver immediate updates to endpoints and gain centralized insight into potential threats played a significant role in the decision.

“We needed something that could give us real-time visibility across all our locations. ESET’s cloud-based platform stood out immediately. The ability to see endpoint status and deploy updates instantly was a game changer.”

LCSNW selected ESET PROTECT Advanced to secure over 800 devices across its 29 locations. With modern endpoint protection techniques, mobile threat defense, and full disk encryption, ESET PROTECT Advanced offered the perfect balance of robust security features and centralized, cloud-based management, without adding unnecessary complexity or cost. The solution delivered exactly what the organization needed: real-time visibility, reliable protection, and streamlined control across a widely distributed environment.