Canadian Municipality

Serving a growing community in Ontario, this municipality delivers essential services that residents, businesses, and visitors rely on every day. Its IT team supports about 300 endpoints across a dynamic municipal environment where reliability, continuity, and public trust matter.

THE CYBERSECURITY CHALLENGE

As the organization continued to grow, it needed a cybersecurity strategy that could keep pace while remaining cost-conscious, manageable, and resilient enough to support day-to-day operations. The municipality saw an opportunity to reassess whether its previous security platform still delivered the right balance of protection and value. Cost had become a growing concern, but the IT team was not willing to compromise on effectiveness. It needed strong endpoint protection, better visibility into suspicious activity, and room to expand capabilities over time.

THE CYBERSECURITY SOLUTION

The municipality began with ESET Secure Business in 2021, the equivalent of today’s ESET PROTECT Complete, as a practical and budget-friendly starting point. As needs evolved, they upgraded to ESET PROTECT Elite for broader protection and deeper capabilities. Later, it added ESET MDR and Premium Support Ultimate to give the IT team expert oversight, faster response, and added peace of mind.

ESET LiveGuard quickly became a standout feature. The ability to inspect suspicious files and gain deeper insight into potential threats gave the IT team added assurance in day-to-day operations. Combined with ESET MDR and Premium Support Ultimate, it helped create a more mature security model without adding complexity or administrative burden.

We saw the value of ESET firsthand when a user fell victim to a social engineering attack. ESET MDR shut it down before we were even aware of what had happened.

ESET MDR detected the malicious activity, followed the attack chain, and isolated the affected machine before damage could be done, all before the IT team was fully aware of the incident.